Privacy policy

This privacy policy sets out how we use and protect any information you may provide when you become a patient of Marlborough Aviation Medical. All personal information collected about you is stored in the UK and is subject to all applicable UK  laws. All AMEs signed a contract with the CAA in 2018 to ensure compliance with these regulations. GDPR Contractual Obligations of AMEs as Data Processors for the UK CAA Medical Department as Data Controller. Issue Date 21 May 2018.

We will not share your personal or business details with any 3rd party. Any details you give us will be stored by us, for the use of Marlborough Aviation Medical only. Only Marlborough Aviation Medical employees will communicate with you, while you are a patient with us. If you would like your contact details changed or removed from our records, please contact us at

What we collect and store from our patients
We will not collect sensitive data without your explicit consent. Confirmation of an appointment with Dr Eleanor Ivory and our mutual understanding of the confidential  nature of the doctor patient relationship as stated in the GMC Guidance for Good Medical Practice can be discussed at any time.

Dr Ivory will supply an information in writing or email to specifically address compliance with General Data Protection Regulations as applicable to Aeromedical practice.

This covers why we collect and store this information

Former patients
Should your relationship with Marlborough Aviation Medical end, your information will be retained by us following its normal and lawful business record retention policy. Different categories of information will be kept for different lengths of time. The time depends on factors such as legal requirements and statutes of limitation. Information that no longer serves a legal necessity or lawful business use will by anonymised or deleted. Your information will remain protected as long as it is retained, consistent with the privacy practices in this notice.

Security and Confidentiality
We will use appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality, integrity and, where Marlborough Aviation Medical is the Data Controller, availability of Subject data and to ensure its availability in the event of a business continuity incident.

The Right to Be Informed
Marlborough Aviation Medical is committed to keeping you informed in a clear and transparent manner regarding the use, collection, and disclosure of your personal information. We will endeavor to inform you at the time we collect any information why we collect that information and how it will be handled. If your questions or concerns are not addressed in this privacy policy please contact us at the number or address below.

The Right of Access and Correction
You have the right to access and correct or complete any of your personal information that we may have of yours. This includes a confirmation that your data is being processed or any other supplementary information. You can access your information at the number and address below. We may take reasonable steps to verify your identity before granting access or making corrections. We will do this free of charge. However, and we may charge a statutory administration fee if the request is burdensome.

The Right of Erasure
You have the right to “be forgotten.” You can have your personal information deleted from our system subject to certain limitations. These limitations include when your personal information is necessary to fulfill our contractual obligations to you or under a legal requirement such as defense of legal claims. Please contact us at the information provided below for more information.

The Right to Restrict Processing
If you believe that we are processing your data incorrectly, inaccurately, unlawfully, or otherwise improperly, you may restrict our processing of your personal data. You may restrict or opt-out of processing at any time. Please contact us at the information provided below for more information.

The Right to Data Portability
You have the right to a machine-readable copy of your personal information. We can provide this directly to you or to whomever you direct us to.

The Right to Object
You have the right to object to processing of your personal information, including any automatic decision making processes. We will evaluate your objections based on your specific situation. Please contact us to discuss or exercise this right.

Complaints to the Information Commissioner Office  can be made using the following link.


Full details of what you will need to bring to your first appointment with us.



Detailed instructions on how to find our Marlborough based practice.



    Tel: 07836 363085  Email:

    Westalls Meadow, Hyde Lane, Marlborough, Wiltshire, SN8 1JN