Complaints policy

Complaints Procedure

We recognise that sometimes things go wrong or expectations of staff, services or facilities are not met and that patients may wish to complain about the service they have received. 

In general, most issues are best dealt with informally and as soon as possible after the event. You are encouraged to discuss concerns with the person concerned in an attempt to resolve them quickly and fairly.

If the matter is not resolved, concerns should be addressed in writing  to: Dr Eleanor Ivory. Marlborough Aviation Medical. Westalls Meadow, Hyde Lane, Marlborough. Wiltshire SN8 1JN

or email  to  eleanoraivory@aol.com.

WHAT DO I NEED TO BRING?

Full details of what you will need to bring to your first appointment with us.

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HOW TO FIND US

Detailed instructions on how to find our Marlborough based practice.

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  • CONTACT US

    Tel: 07836 363085  Email: eleanoraivory@aol.com

    Westalls Meadow, Hyde Lane, Marlborough, Wiltshire, SN8 1JN